It's been a while since the latest post - I got a nice(?) idea and I've been developing that during the evenings. Let's see if the idea is strong enough to survive...
First some quick notes:
- I got my Accredited Symbian Developer status renewed. It's nice to see that I was still able to pass the test although I really haven't been involved with development tasks lately
- I was re-elected as Forum Nokia Champion for third consecutive year
- I'll participate in Forum Nokia's events at Budapest between 17-20 November. If you will be there, it would be nice to have a face-to-face chat. Drop me an email in case you'll be there.
Just think how bad the process was from the operator's point of view, by using the self service portal I actually created more work for their staff than if I just had called them at the first place. In these circumstances it would be good idea to shut down the self-service portal - adding new channels like mobile would be plain stupid (assuming that process doesn't work better for other customers).
This is a simple example how adding mobility to the business process is not automatically a good thing. If the process is broken, don't boost it - fix it.